Last updated: 20 June 2026

Please choose carefully. As is standard in the gold trade, our returns and buy-back policy is as follows. This page should be read together with our Terms of Service.

All sales are final

We do not offer change-of-mind returns or refunds of the price paid. Made-to-order, custom, and engraved or personalised pieces cannot be cancelled once work has begun and are final.

Gold buy-back

If you later wish to part with a gold piece purchased from us and we accept it back, we value it as a buy-back: the gold content is valued at the prevailing market (buy) rate on the day you return it, and the making (workmanship) charge ("الأجرة") paid at purchase is not refundable and is deducted. Any payout is subject to our inspection of the piece (weight, karat, and condition). Buy-back applies to authentic Alomar pieces accompanied by proof of purchase and in re-saleable condition; the value of any stones is assessed separately at inspection.

Your legal rights are protected

Nothing in this policy limits the rights you have under Jordan's Consumer Protection Law No. 7 of 2017 and other applicable laws. If a piece is defective, damaged, or not as described, you are entitled to a remedy — repair, replacement, or refund — as the law provides. These rights cannot be waived.

Defective or incorrect items

If something is wrong with your order, contact us at info@alomarjewelry.com or on WhatsApp and we will arrange inspection and the appropriate remedy.

Lifetime servicing

We provide complimentary cleaning, polishing, re-sizing, and minor repair on our pieces, for life. Bring or post the piece to our store.

Warranty

We warrant our pieces against manufacturing defects. This does not cover normal wear, accidental damage, loss, or misuse.